Ticket Fee
An event IT fee is applied to all events per issued ticket/registered participant.
Here you can see the applicable rates.
The ticket fee can be charged to the customer, so they pay the ticket price + the fee – or you as the organizer can choose to include the fee in the ticket price.
If the fee is charged to the customer, it will be settled directly with them at the time of order completion.
If the organizer pays the fee themselves, it will be deducted from the payout made after the event has taken place.
Payment Fee
Payment with credit card or MobilePay
When an order is paid with instant payment (credit card or MobilePay), a fee from the card issuer is applied to the transaction. This fee must not be charged to the customer and is therefore automatically paid by the event organizer.
Bank transfer (FI-Card) and EAN:
If you offer payment by bank transfer or EAN, a handling fee is charged, which can be applied to the customer or the event organizer.
- Online payment with credit card or MobilePay – fee paid by event organizer
- Invoice (online banking) – fee paid by event organizer or customer
- Electronic invoice (EAN) – fee paid by event organizer or customer
The fee settings must be set before the event is published and cannot be changed afterward – therefore, remember to check that they are set correctly before you publish the event.
Change Fee Settings
- Go to the event for which you want to change the fee settings
- Click on Event Details in the event overview
- Click on the Payment tab
- Find the Fees section and select the fee settings you want
NB: If you choose the buyer under the payment fee to pay it, you should be aware that only the fee for invoice payment/EAN invoicing can be charged to the buyer.