Refund a Payment

If the member needs to have a payment refunded, you must do the following:

1. Go to Member System - Members
2. Search for the member and click on them
3. Go to the ”Payments” tab
4. Click on the invoice to expand it
5. Click ”Credit”
6. Choose whether the amount including or excluding any IT fees should be credited

NB. It is not possible to refund partial amounts